At Codentix Tech LLP, all services are customized and developed specifically according to client requirements. Therefore, the following refund policy shall apply to all projects and services.
Once a project has been assigned, approved, and work has commenced, no refund shall be issued under any circumstances. The client acknowledges that development resources, technical expertise, planning, and operational efforts are allocated immediately upon project initiation.
All advance payments, booking amounts, consultation charges, development fees, design fees, and milestone payments are strictly non-refundable once work has commenced.
If the client decides to stop, suspend, cancel, or terminate the project after commencement:
If the client requests source code, designs, databases, documents, project files, or partially completed work after cancellation, all pending payments must first be cleared. Only after receipt of full payment shall Codentix Tech LLP consider releasing the available project materials.
In case of non-payment or partial payment:
No exceptions shall be made until complete payment is received.
Project timelines are estimates and may be affected by unforeseen circumstances beyond the control of Codentix Tech LLP. Any delay arising due to technical issues, third-party dependencies, client-side delays, force majeure events, regulatory changes, network failures, or other unavoidable circumstances shall not entitle the client to any refund, compensation, damages, or reduction in agreed project fees. All payments made towards the project shall remain non-refundable irrespective of such delays.
Any refund, if considered, shall be entirely at the sole and absolute discretion of Codentix Tech LLP and shall not create any obligation or precedent for future projects.
For refund-related queries, please contact:
Codentix Tech LLP
Email: admin@codentixtech.com